In compliance with the EU Distance Selling Directive retail customers may cancel or exchange their order contract by returning the order to Soapy Jones within 7 days from the receipt date of the goods. They must be in their original condition and fit for resale. We will then refund the full value of the goods, less the original delivery charges, as soon as possible and no longer than 30 days from date the order was posted back to us. All returns must be sent back Royal Mail Recorded Delivery.
All return postage is the responsibility of the purchaser and Soapy Jones do not accept responsibility for items lost or damaged in transit to us. For exchanges, simply return your purchases to Soapy Jones within 7 days of receipt and we will dispatch replacement goods. A re-delivery charge will apply. Soapy Jones reserve the right to refuse a refund or exchange if the goods are believed to have been damaged, or are not in their original condition. These Terms and Conditions do not affect your statuatory rights.